During the COVID-19 lockdown, remote teams have adopted project management software in massive numbers. Also, early reports of user activity show quite a shift in the way businesses have used cloud task collaboration tools to
- sustain customer retention
- improve customer experience
- boost remote team productivity
To keep their businesses sustainable, teams around the world had to challenge the status quo and rethink their approach, work patterns, work hours, and overall rules of engagement.
Though there were several collaboration tools used across a company, the requirements & usage varied.
Teams chose what they wanted best. For example, one team may use Zoom and another may use Google Meet, while another may rely entirely on Slack for all collaboration needs.
There has been a significant change in user login patterns too.
- Project Managers and team lead signed in on an average of 42% less in the pre-COVID era.
- Over 89% of businesses never invited their clients to their internal project collaboration tools.
- 82% of users used to do only weekly time tracking.
- 64% of users would just update task status without posting comments or progress notes.
- Overall usage of project and task management tools used to be around 57% with team sizes between 150 -500 users.
What encouraged Remote Teams to adopt Project Management Software?
Days of water cooler discussions, shoulder taps, instant messages, conference room meet-ups, and coffee talks were things of the past.
Getting me-time and face time reduced significantly.
For some, it was about running projects on their own with zero to minimum team help.
Teams had never understood a day when they would be 100% remote and have zero human touches.
The whole concept of work, operations, and customer connection had to be reworked, and it is still a massive challenge for teams all around.
It sounds harsh, but it’s real, and there’s nothing to be ashamed of. Not everyone could have predicted it, and not every business required a remote work policy.
Conversely, not all businesses required office space.
So basically the entire canvas of the business world had to be kind of redrawn in early 2020.
As a result, many aspects of team management that had previously been taken for granted were unexpectedly transformed into challenges, as well as a nightmare.
- Getting quick answers within seconds wasn’t so easy.
- One cannot just walk over to the next person for help.
- The work-life balance went for a toss.
- Not having a home office felt like a crime.
- Tracking the team’s work wasn’t so easy anymore.
- Customer deliverables were delayed.
- Meetings and presenting to customers became an issue.
- Having control of the overall project plan was a nightmare.
Simply put teams that went remote were in a state of chaos, anxiety, confusion, distrust, and fear.
Business owners and project managers have suddenly been tasked with innovating solutions in seconds. Not only for themselves and their families but also their teams and clients.
Each one of them was required to be on top of all work activities and run the show business as usual.
Moreover, they must show their leadership skills, stay in the driver’s seat, be the man with the plan, and be seen as dependable for their teams.
Easier said than done.
What did the Remote Teams need immediately?
To begin, getting things in order was the priority of the day.
Hence, project teams decided to bring everyone aboard a central project management platform to streamline:
- Task tracking
- Information exchange (files, designs, presentations, worksheets)
- Time tracking
- Resource management
- Customer interactions
- Progress tracking
- Issues discussions
- Share quick wins & expected delays
Finally, maintain a single source of truth and reduce the hassle of shuffling between apps rather than shifting work forward.
Also, read 5 TOOLS TO COORDINATE THE REMOTE TEAM
Empowering the Remote Teams
Keeping the teams focused on the end goal of customer retention, satisfaction and optimum customer experience at all times is crucial.
Once you have a centralized platform for all of your project planning, execution, monitoring, and communication, you provide hope and clarity to your teams.
As a result, they know what to do, when and whom to call, and how to contact them.
Thus reduced chaos, minimum effort, and less time spent getting to the crux over multiple calls.
When your teams know what’s up next and the expected outcomes they channel their efforts in the right direction and on things that matter most.
Distraction-free work is most important to remain effective and efficient.
It’s not so much about clocking time as it is about outcomes.
Hence, ensure that your remote teams can:
- Collaborate seamlessly among themselves
- Access the required info as and when needed
- Track & share progress
- Raise or point to risks as soon as identified
- Have clear timelines for delivering their tasks
- Maintain a clear time log as required by the business or customer
- Ask for help without fear
- Know the team’s availability to schedule project meetings & discussions
Tools like Restyaboard provide holistic capabilities for all remote teams to manage their projects, time, tasks, and resources effectively.
You minimize the need to have multiple apps, multiple logins, and disparate data sources and thereby reduce your CAPEX & OPEX costs given the current economic slowdown.
How empowered is your remote team today? Signup Now to find out!